Our CRM solution is rightly served to synchronize customer communications among business units. Sales, marketing and customer service can all get on the same page. It acts as a system of record for contacts and accounts throughout the customer lifecycle. With CRM tools, customers can track, automate, analyze, and optimize customer interactions. At its core, our CRM is a database of contact information and interaction history for each individual contact. CRM Software Features are listed below
Customer Data Management
- CRM software collects and organizes customer data.
- This includes contact information and interactions via email, phone, web chat and social media.
Sales Acceleration and Enablement.
- Creation of quotes.
- Order processing.
- Updating contact information.
- Sending emails.
- Sales forecasting.
- Evaluating employee performance.
Customer Service & Support.
- Knowledge bases.
- Ticketing systems.
- Live chat.
- Customer support portals.
Marketing Automation.
- Email marketing.
- Lead management.
- Lead scoring and qualification.
- Landing page creation.
- Web forms.
- Marketing analytics.